Contact Us

Choosing between two chain lengths, or waiting on a package? Email us. A member of our team reads every message and replies within one business day.

How to reach us

Email is the fastest route: it reaches the person who can act on it, and you get the answer in writing. We're online only. The Oak Brook address at the bottom of this page is where the company is registered, not a store or showroom; there's nothing to visit and nowhere to drop off a return.

Five things a photo can't show you

Jewelry is the category where product photos say the least. These are the questions worth asking before you order, and what we'll answer with.

1. What it's made of. The base metal, the plating and, where the supplier's specification lists it, the plating thickness. We give you the composition as it's written in the specification. We don't describe any piece as hypoallergenic or as suitable for sensitive skin; if you react to certain metals, the composition is what you need, and the decision is yours.

2. How long the chain is, and where it sits. Chain lengths are listed in inches and centimeters on every product page. Tell us your neckline or send a photo of what you'll wear it with, and we'll say where a given length will fall.

3. How big it really is. Pendant, stone and earring dimensions are in the specification and on the product page. Something that looks delicate on screen can read larger on the ear or the wrist; if a dimension isn't listed, ask and we'll get it.

4. How much it weighs. Weight decides whether an earring is comfortable for a full day and whether a ring turns on the finger. It's in the specification, and we're happy to share it.

5. Your ring size. If you don't know it, measure the inside diameter of a ring that fits the same finger, in millimeters, and send it with the product name. We'll convert it and tell you which size to order, including when the piece runs small.

After you've ordered

Where's my package? Send the order number. Most orders arrive within 4 to 8 business days (1 to 3 to process, 3 to 5 in transit; full details in our Shipping Policy). Tracking often shows nothing for the first 24 to 48 hours, and that's normal. If tracking has been silent for more than five business days, or shows delivered when nothing arrived, we open a trace with the carrier that day. Until the package reaches you, the risk is ours.

I want to return something. Email the order number and the items before sending anything. We'll send the return address and a reference within one business day. You have 30 days from delivery, no reason needed, sale items included. The conditions, including what applies to pierced earrings and personalized pieces, are in our Return & Refund Policy.

It arrived damaged, defective or wrong. A photo of the piece, a photo of the packaging, and the order number. You choose a replacement or a full refund, and we cover the return shipping.

I want to change or cancel. Free until the order ships. Orders often go to fulfillment within a few hours, so write the moment you change your mind.

Something else. Press, partnerships, a suggestion, feedback on the site. Same address; we'll route it to the right person.

Two habits that get you a same-day reply

Your order number on the first line. It's at the top of your confirmation email and starts with #. Without it we're searching by name and email, which usually costs a day.

A photo for anything visual. Damage, a wrong item, a question about finish, color or how something sits. One image settles what a paragraph can't.

Already answered

Processing and delivery times are in the Shipping Policy. The 30-day window, conditions and refund timing are in the Return & Refund Policy. Accepted payment methods and declined cards are in the Payment Policy. If your question is one of those, the answer is available now rather than tomorrow.

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