Refund policy

Last updated: September 15, 2026

A piece that looked right on screen can sit differently on you, and that's what the return window is for. Below: what applies to every piece, what's different for pierced earrings and personalized pieces, and how the money comes back.

What applies to every piece

Window: request your return within 30 days of delivery, for any reason. Every return needs our written approval first; returns sent without approval can't be refunded.
Return shipping: at your own cost, to our returns center in the United Kingdom — an international shipment. We don't provide return labels, free returns or exchanges.
Condition: unworn beyond a try-on, with no scratches or wear, complete with box, pouch, tags and any certificate. Every return is inspected before a refund is issued.
Refund: to the original payment method within 7 business days of approval. Shipping Protection fees aren't refunded.
Cancellations: orders are processed automatically, so a cancellation is only possible within 5 minutes of ordering.
When the mistake is ours: report a damaged, defective or wrong piece within 3 business days of delivery, with photos, and we'll send you a replacement free of charge. Plating wear, tarnish, natural variation in stones and pearls, and personal taste aren't defects (section 7).

1. Trying on, and what "unworn" means here

You can request a return within 30 days of the delivery date recorded by the carrier; we're unable to accept requests after 30 days. Your order number is your proof of purchase, and sale items are returnable on the same terms as full-price ones.

Try a piece the way you would at a jewelry counter: hold it up, put a necklace or bracelet on for a minute, see how it catches the light and how it sits. Pierced earrings are the exception — try them by holding them up to the ear; for hygiene reasons they can only be returned unworn, with the posts untouched, in their original undamaged packaging (clip-ons and ear cuffs return on the same terms as everything else). Beyond a try-on, the piece needs to come back:

Unworn, with no scratches, bent settings, stretched chains or other signs of wear.
Free of lotion, perfume, makeup or hair product, and unaltered.
Complete, with the box, pouch, tags and any card or certificate it came with, packed inside a padded mailer or small box.

Every return is inspected on arrival. A piece that comes back showing wear beyond a try-on, or without its packaging, may be refunded at a reduced amount that reflects the loss in value, or declined; declined pieces can be sent back to you at your cost if you ask within 14 days.

2. How to return

Email support@coramaepearl.com within 30 days of delivery with your order number, the piece you're returning and the reason.
We reply within one business day. If your return is eligible you'll receive our written approval, the packing instructions and the address of our returns center in the United Kingdom. Please wait for it — this address is only shared through this process, isn't our business address and may differ from the address your order shipped from. Packages sent anywhere else can't be matched to an order or refunded.
Put the piece in its original box or pouch, place that inside a padded mailer or small box, write your order number on the outside of the package and put a note with your order number inside. Only include the pieces we've approved.
Ship the package within 14 days of receiving our approval, using a tracked service, and email us the tracking number.
We inspect the return within 3 business days of arrival and email you the outcome.

Returns that arrive without prior approval, at any other address, or more than 30 days after our approval can't be matched to an order and can't be refunded.

3. Return shipping

Our returns center is in the United Kingdom and we don't operate a returns address in the United States, so every return is an international shipment: you arrange it with a carrier of your choice and pay the international tracked shipping cost, which isn't reimbursed. Please keep this in mind before requesting a return.
This applies to every return — a change of mind, a length or size that isn't right, or a piece that didn't suit you. We don't offer free returns or prepaid return labels and we don't refund shipping costs. The only exception is a confirmed manufacturing defect or an error on our side (section 6) where we ask you to send the piece back.
Complete the customs form as "Returned goods – no commercial value". Packages that arrive with import duties, taxes or handling fees due are refused by the returns center and sent back to you, and can't be refunded.
Use a tracked service and keep the receipt. The piece remains your responsibility until it reaches our returns center; returns that are lost, damaged in transit or can't be traced can't be refunded.

4. Refunds

Once your return has been received and approved we issue the refund within 7 business days — and in any case within 14 days of receiving your return — to the payment method you used at checkout, with an email when it's sent. Banks and card issuers typically take another 5–10 business days to show the credit; if the card you paid with has since been closed, your bank still receives the funds and forwards them to you. We can't refund to a different card, account or person, and refunds are only issued after the piece has been received and inspected.
The refund covers the price you paid for the returned piece(s); pieces bought with a discount code are refunded at the price you actually paid, with discounts applied proportionally across the items in an order. Return shipping costs aren't refunded, except where we've asked you to return a confirmed defective piece (section 6).
If you added Shipping Protection at checkout, that fee is a charge for the shipment itself and isn't refunded when an order, or part of it, is returned.
Pieces that aren't in their original condition are refunded at a reduced amount reflecting the loss in value, or declined (section 1).
Refunds aren't issued as store credit unless you ask for it.

5. Cancellations

Every confirmed order is transmitted automatically to our fulfillment center and enters processing within minutes. For that reason an order can only be canceled or changed within 5 minutes of being placed: email support@coramaepearl.com right away with your order number and "CANCEL" in the subject line. The time your email reaches us is what counts, and we confirm every cancellation in writing.

After 5 minutes we're no longer able to stop, change or cancel the order — this also applies if you've changed your mind, found the piece elsewhere or are worried about the delivery time. We'll send you our return instructions instead: you can return the piece after delivery under this policy, at your own cost, to our returns center in the United Kingdom. Refusing the package at the door doesn't count as a cancellation or a return (see our Shipping Policy, section 6).

6. When the mistake is ours

Look your order over when it arrives. Every piece is checked before it ships, but if something is wrong we'll make it right. Let us know within 3 business days of the delivery date recorded by the carrier, before wearing the piece, and send us:

your order number;
clear photos: a close-up of the problem, the whole piece, the box or pouch and — for transit damage — the mailer with the shipping label. For clasps and closures, a short video helps.

A manufacturing defect or error on our side means: a loose or missing stone or pearl, a clasp that doesn't close, a broken chain or link, plating that is flawed out of the box, an engraving error on our part, a piece that differs from your order confirmation (wrong piece, size, length or finish), a piece missing from your order, or damage caused in transit. Small finishing characteristics — such as a slightly uneven solder point or a light tool mark on the back of a setting — aren't defects (section 7).

We assess every claim within 2 business days against these criteria and the list in section 7. When a defect or error is confirmed, we send you a replacement free of charge — the same piece, or the missing part where that solves the issue. We resolve these cases with a replacement rather than a refund. If the exact piece is no longer available, we'll send the same piece in another finish or a comparable piece of equal value, in consultation with you. You don't need to return the defective piece unless we ask you to.

Without photos we're unable to verify a claim. Issues reported after 3 business days, or after the piece has been worn, can't be accepted as a defect claim; the piece can then be returned as a standard return under sections 1 to 3, at your cost, provided it meets the conditions in section 1.

7. What isn't a defect

Our jewelry is produced in small batches, with finishing partly done by hand. The characteristics below are a normal part of the product rather than defects. Pieces with these characteristics can be returned as a standard return (unworn, at your cost, sections 1 to 3), but they don't qualify for a free return or a replacement as a defective piece:

Natural variation in pearls, stones and crystals — size, shape, luster, color, inclusions or surface marks that make each piece unique, and shade differences caused by screen settings, photo lighting or normal batch variation.
Slightly uneven solder points, light tool marks on the back of settings or clasps, or minor asymmetry in hand-finished pieces within normal production tolerance.
Chain or bracelet length, ring size or pendant dimensions that differ by up to 2–3 mm from the product page, or between two pieces of the same design.
Metal color, weight, sheen or finish that looks different from what you expected — gold-plated, gold-filled, sterling silver and stainless steel are described on the product page.
A clasp, jump ring or ear post that feels firm when new, and chains that arrive lightly kinked from packaging.
Minor marks or dents on the mailer, box or pouch when the piece itself is undamaged.
The piece doesn't suit you or your taste (section 8), you no longer need it, you ordered the wrong size, length or finish, or you found it cheaper elsewhere.
Wear and damage that occurred after delivery: plating that wears with use, tarnish or discoloration from moisture, perfume, lotion or sweat, stretched chains, bent settings, lost stones from knocks or snags, exposure to water or cleaning products, alterations, resizing by a jeweler or accidents. Care instructions are on every product page.
Pieces with tags or packaging removed, or pierced earrings that have been worn.

If anything is unclear, please read the product description, materials and size guide before ordering, or ask us — we're happy to help you choose the right size, length or finish before you buy.

8. Length, size and fit

Every product page lists the chain or bracelet length, ring size, pendant dimensions and metal. Measure a necklace or bracelet you already own, or your ring finger with a sizing chart, and compare with the guide before ordering; if you're between sizes or lengths, ask us. Because this information is available before purchase, a length or size that isn't right, or a piece that sits differently than expected, isn't a defect: you can return the piece at your cost under sections 1 to 3, provided it's unworn and complete, and order the size or length you want.

9. Exchanges

We don't process exchanges. Return the original under sections 1 to 3 for a refund and order the length, size or finish you want — the new piece ships right away instead of waiting on your return.

10. What can't be returned

Personalized, engraved or sized-to-order pieces (defects and engraving errors on our part are still covered under section 6).
Pierced earrings that have been worn or whose packaging is opened or damaged.
Pieces worn, altered, resized or damaged after delivery (section 1).
Items marked "final sale" or "non-returnable" on the product page.
Gift cards.

11. Fair use

To keep our returns process fair for everyone, we monitor return activity. Where we see repeated returns of worn pieces, claims that aren't supported by evidence, or returned pieces that differ from those purchased, we may decline the return and refuse future orders.

12. Customer service

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Closed on Saturdays, Sundays and federal holidays. We reply within one business day.
Email: support@coramaepearl.com